Secure payment

We guarantee a 100% secure payment. Virebent takes the matter of payment security and the confidentiality of any information you provide us with very seriously. With this aim in view, the site uses a standard encryption system called “TLS protocol”, which enables your bank details to be encrypted during their transfer across the network. Your bank details will only be communicated across the internet network in its encrypted form so that they are coded in such a way as to make them completely illegible. You’ll notice that the transfer is encrypted by a piece of software as soon as a padlock icon appears in your browser. The transaction is carried out via the online payment system Monetico Paiement of our partner bank CIC and it alone uses the bank details provided on the site at the moment the payment is made. When you enter your card number to pay for your purchases, you are actually transferring your banking details directly to our bank, CIC, which records them on a highly secure server. This information does not pass in transit through any intermediary, not even Porcelaine du Lot Virebent, and is not stored with our technical service provider.

Which means of payment are accepted by Virebent?
Virebent offers you online payment by credit card: Carte Bleue debit card, Visa, Mastercard, or bank transfer. Payments by card are always made in Euros. We do not accept Paypal payments.

I’ve paid by credit card and I haven’t received a confirmation email?
If the payment by credit card has worked and you haven’t received an email to confirm your order within 5 minutes, please contact our customer service department immediately.

My payment has been refused, why?
You have up to 3 attempts at paying for your order. If none of these attempts are successful, your payment will be refused and you’ll be redirected to a screen indicating that your payment has been refused. Your payment may have been refused for various reasons: an error when entering your bank details, the order amount may exceed that of your cash reserves, etc.

Contact our customer service to find out the reasons so we can find a solution for finalising your order together.

Are my bank details retained?
No information of a banking nature is stored on our site. The banking details you provide, encrypted on your own computer, will never circulate around the Internet unscrambled.

French manufacturing
Secure payment

Our payment system is certified as a PCI level 1 service provider, the most stringent level of security certification available in the payments industry

Shipping and returns

All parcel are shipped and tracked whithin 4-6 days from the date of reception to return the goods in their original state with the receipt.

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